Pricing
Transparent pricing.
Expert implementation.
Unlimited users on all plans. Every customer gets dedicated onboarding and configuration support. We build the system around your processes, not the other way around.
Unlimited users
No per-seat pricing. Add your whole team.
UK-based support
Real people who answer when you call. No offshore queues.
Enterprise security
Cyber Essentials certified. ISO 27001 hosting. UK data centres.
Implementation included
Dedicated onboarding. We configure it to your processes.
Starter
For small teams getting started with workflow automation
- 1 shared mailbox
- Baseline AI extraction
- 30-day audit logs
- Email support
- Standard workflow automation
Standard
For teams ready to automate complex processes
- Everything in Starter
- Multi-step automations
- Attachment OCR (PDF/image)
- Multiple mailboxes
- 90-day audit logs
Core
For operations teams who need a test environment
- Everything in Standard
- Sandbox environment
- Advanced workflow branching
- Custom API integrations
- 1-year audit logs
- Priority email support
Growth
For scaling businesses that need insights and faster support
- Everything in Core
- Advanced analytics & KPI dashboards
- 4-hour support SLA
- Scheduled reports
- Custom calculated metrics
- Phone support
Scale
For high-volume operations requiring performance
- Everything in Growth
- Priority automation concurrency
- Dedicated success manager
- Quarterly business reviews
- 2-hour support SLA
Enterprise
For organisations with specific compliance needs
- Everything in Scale
- Dedicated environment
- Data residency options
- Custom SLAs
- Inbound IP allow-listing
- Unlimited audit log retention
- 24/7 support option
How usage works
Simple metering. No surprises. We review usage with you quarterly.
Emails In
Inbound emails processed by SwiftCase. Emails that trigger workflows, get logged to cases, or are handled by AI extraction.
Doesn't count: Outbound emails, internal notifications
Events
Automation executions - status changes, sending notifications, generating documents, API calls, and other workflow actions.
Doesn't count: Viewing data, running reports, manual edits
Billing details
- Rolling 3-month average - occasional spikes won't catch you out
- Overage in packs of 1,000 - always rounded up, charged at your tier rate
- 120% burst gate - we'll warn you before unexpected charges
- Upgrading is always cheaper than paying overages at scale
Implementation
We configure it.
You use it.
SwiftCase isn't a template you adapt to. We build the system around your processes - your workflows, your terminology, your way of working. That's why every plan includes implementation.
Typical timeline: 4-8 weeks from kickoff to go-live. No IT resources or developers required on your side.
What's included
- Dedicated implementation manager
- Workflow design consultation
- Data migration support
- Team training sessions
- Go-live support
Add-on
Switchboard
AI agents for voice, chat, WhatsApp, SMS, and email
Add intelligent AI agents that handle customer contact across every channel - then take action in SwiftCase automatically.
Switchboard Voice
Inbound/outbound calls with natural AI voices
Switchboard Chat
Web chat widget with real-time AI responses
Switchboard WhatsApp
WhatsApp Business API integration
Switchboard Complete
All channels unified in one agent
Switchboard pricing is usage-based (minutes, messages) and quoted separately.Talk to us about your volume.
Common questions
Complex requirements?
Let's talk.
Dedicated environments. Data residency. Custom SLAs. If you need something beyond our standard plans, we'll scope it properly and give you an honest quote.