Switchboard
AIagentsthatactually
dothings.
Voice, chat, WhatsApp, SMS, email - one AI agent across every channel. Connected to your systems. Taking action. Not just responding to queries, but booking appointments, updating cases, and handling real work.
Most "AI assistants" are just
fancy FAQ bots.
They can tell you your order status. They can't change it. They can explain your policy. They can't file a claim. Switchboard is different.
Switchboard can:
During a live conversation
Every Channel
One agent. Five channels.
Build your agent once. Deploy everywhere. Same conversation logic, same tools, same SwiftCase integration - adapted for each channel.
More channels
Instagram, Messenger, and more on the roadmap.
How It Works
Not just conversation.
Action.
Tool Use
Switchboard doesn't just respond - it takes action. Look up customer data. Book appointments. Update cases. Process payments. Real API calls during live conversations.
SwiftCase Integration
Every conversation flows into SwiftCase. Cases created. Data captured. Workflows triggered. One source of truth for your entire operation.
Policy Guards
Built-in safety. PII detection. Content filtering. Compliance checks. Auto-correction when something's off. Enterprise security without the enterprise hassle.
Human Handoff
Switchboard knows when to step aside. Seamless transfer to human agents with full context. Your team gets a summary, not a cold transfer.
Use Cases
Already in production
These aren't demos. They're real deployments handling real customer contact.
FNOL & Claims
First Notification of Loss handled by AI. Data captured, liability assessed, cases created - all from a single call.
Customer Support
Answer FAQs, check order status, route to the right team. 24/7 coverage without the night shift.
Appointment Booking
Check availability, book slots, send confirmations. Outbound reminders that actually get answered.
After-Hours Coverage
Every call answered, even at 2am. Urgent matters escalated. Routine queries logged for morning.
Why Switchboard
What you get that you won't get elsewhere
One agent, every channel
Build your agent once. Deploy across voice, chat, WhatsApp, SMS, and email. Same logic, same tools, same data.
AI that takes action
Not a chatbot that reads FAQs. Switchboard connects to your systems and does things - books, updates, processes, confirms.
Production-proven
ClaimBotics handles real FNOL calls for insurance companies. This isn't a demo. It's in production.
Human when you need it
Seamless handoff with full context. Your team picks up where Switchboard left off - no cold transfers, no lost information.
Enterprise security. Built in.
Not a compliance afterthought.
Policy Guards
Content safety, PII protection, compliance checks
Two-Step Verification
Secure identity verification before data access
Audit Logging
Full trail of every conversation and action
Multi-LLM Failover
OpenAI + Anthropic with automatic fallback
See Switchboard handle a real call
We'll show you a live demo - an actual conversation, with actual tool calls, updating actual data. Not a slideshow. Not a video. The real thing.